Organisational Health Assessment from Dr Pali Lehohla

Dear Participant

During the two day Local Government Turnaround Summit we gathered mountains of data that we have begun to process. But it is clear that a substantial part of the challenges relate to the organisational health of the ecosystem itself that needs to be understood. To that end we request you to take a few minutes to complete this dipstick questionnaire the content of which will accompany the full report. Kindly treat this with the urgency the discussions demanded From Dr Pali Lehohla Programme Director of Gauteng Cogta Turn Around Strategy Summit The survey seeks to help us understand how the people in your organisation see, think and feel about the organisation and the way it conducts business. The survey asks you to rate how well you think the organisation is doing in a number of areas. On a scale of 1 to 10, you are asked to pick a score that you believe best represents how ‘healthy’ or ‘unhealthy’ the organisation is.

Scores (0-6): A range which helps us determine if you are unsatisfied with the health of your company. Scores (7-8): A range which helps us determine if you are satisfied or neutral about the health of your company. Scores (9-10): A range which helps us determine if you are enthsiastic about the health of your company.

If you get stuck, simply ask yourself the question: ‘How well is the organisation doing on this factor?’ Thank you for your time!

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Department Name *

Join Date

Enter the date you joined the department.

Your Experience *

Overall, how would you rate your experience with your organisation?

General Perceptions: rating the organisation in terms of focus *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Getting things done	Very UnhealthyGetting things done Very Unhealthy	UnhealthyGetting things done Unhealthy	HealthyGetting things done Healthy	Very HealthyGetting things done Very Healthy
Keeping customers satisfied	Very UnhealthyKeeping customers satisfied Very Unhealthy	UnhealthyKeeping customers satisfied Unhealthy	HealthyKeeping customers satisfied Healthy	Very HealthyKeeping customers satisfied Very Healthy
Keeping the organisation healthy	Very UnhealthyKeeping the organisation healthy Very Unhealthy	UnhealthyKeeping the organisation healthy Unhealthy	HealthyKeeping the organisation healthy Healthy	Very HealthyKeeping the organisation healthy Very Healthy
Providing good leadership	Very UnhealthyProviding good leadership Very Unhealthy	UnhealthyProviding good leadership Unhealthy	HealthyProviding good leadership Healthy	Very HealthyProviding good leadership Very Healthy
Uniting people	Very UnhealthyUniting people Very Unhealthy	UnhealthyUniting people Unhealthy	HealthyUniting people Healthy	Very HealthyUniting people Very Healthy
Reward good performance	Very UnhealthyReward good performance Very Unhealthy	UnhealthyReward good performance Unhealthy	HealthyReward good performance Healthy	Very HealthyReward good performance Very Healthy
Tolerate incompetent people	Very UnhealthyTolerate incompetent people Very Unhealthy	UnhealthyTolerate incompetent people Unhealthy	HealthyTolerate incompetent people Healthy	Very HealthyTolerate incompetent people Very Healthy

Performance Health: how well people deliver good results *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
The organisation produces satisfactory results	Very UnhealthyThe organisation produces satisfactory results Very Unhealthy	UnhealthyThe organisation produces satisfactory results Unhealthy	HealthyThe organisation produces satisfactory results Healthy	Very HealthyThe organisation produces satisfactory results Very Healthy
Organisation has a culture of high performance	Very UnhealthyOrganisation has a culture of high performance Very Unhealthy	UnhealthyOrganisation has a culture of high performance Unhealthy	HealthyOrganisation has a culture of high performance Healthy	Very HealthyOrganisation has a culture of high performance Very Healthy
Tolerate under-performing or lazy people	Very UnhealthyTolerate under-performing or lazy people Very Unhealthy	UnhealthyTolerate under-performing or lazy people Unhealthy	HealthyTolerate under-performing or lazy people Healthy	Very HealthyTolerate under-performing or lazy people Very Healthy
Tolerate sloppy/poor quality work	Very UnhealthyTolerate sloppy/poor quality work Very Unhealthy	UnhealthyTolerate sloppy/poor quality work Unhealthy	HealthyTolerate sloppy/poor quality work Healthy	Very HealthyTolerate sloppy/poor quality work Very Healthy
Managers are competent	Very UnhealthyManagers are competent Very Unhealthy	UnhealthyManagers are competent Unhealthy	HealthyManagers are competent Healthy	Very HealthyManagers are competent Very Healthy
Decision-making	Very UnhealthyDecision-making Very Unhealthy	UnhealthyDecision-making Unhealthy	HealthyDecision-making Healthy	Very HealthyDecision-making Very Healthy
Implementation of decision	Very UnhealthyImplementation of decision Very Unhealthy	UnhealthyImplementation of decision Unhealthy	HealthyImplementation of decision Healthy	Very HealthyImplementation of decision Very Healthy
Hard work	Very UnhealthyHard work Very Unhealthy	UnhealthyHard work Unhealthy	HealthyHard work Healthy	Very HealthyHard work Very Healthy
People know how to do work assigned to them	Very UnhealthyPeople know how to do work assigned to them Very Unhealthy	UnhealthyPeople know how to do work assigned to them Unhealthy	HealthyPeople know how to do work assigned to them Healthy	Very HealthyPeople know how to do work assigned to them Very Healthy

Corporate Health: how well parts of the organisation are functioning together *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Coordination between divisions, departments or teams	Very UnhealthyCoordination between divisions, departments or teams Very Unhealthy	UnhealthyCoordination between divisions, departments or teams Unhealthy	HealthyCoordination between divisions, departments or teams Healthy	Very HealthyCoordination between divisions, departments or teams Very Healthy
Entire organisation works like a well-oiled machine	Very UnhealthyEntire organisation works like a well-oiled machine Very Unhealthy	UnhealthyEntire organisation works like a well-oiled machine Unhealthy	HealthyEntire organisation works like a well-oiled machine Healthy	Very HealthyEntire organisation works like a well-oiled machine Very Healthy
Organisation is a like one big happy family	Very UnhealthyOrganisation is a like one big happy family Very Unhealthy	UnhealthyOrganisation is a like one big happy family Unhealthy	HealthyOrganisation is a like one big happy family Healthy	Very HealthyOrganisation is a like one big happy family Very Healthy
There is cooperation between senior and lower management	Very UnhealthyThere is cooperation between senior and lower management Very Unhealthy	UnhealthyThere is cooperation between senior and lower management Unhealthy	HealthyThere is cooperation between senior and lower management Healthy	Very HealthyThere is cooperation between senior and lower management Very Healthy
There is cooperation between management and staff	Very UnhealthyThere is cooperation between management and staff Very Unhealthy	UnhealthyThere is cooperation between management and staff Unhealthy	HealthyThere is cooperation between management and staff Healthy	Very HealthyThere is cooperation between management and staff Very Healthy
There is cooperation between management and labour	Very UnhealthyThere is cooperation between management and labour Very Unhealthy	UnhealthyThere is cooperation between management and labour Unhealthy	HealthyThere is cooperation between management and labour Healthy	Very HealthyThere is cooperation between management and labour Very Healthy

Leadership Health: directors and management provide *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Manage change well	Very UnhealthyManage change well Very Unhealthy	UnhealthyManage change well Unhealthy	HealthyManage change well Healthy	Very HealthyManage change well Very Healthy
Sound strategic direction to the business	Very UnhealthySound strategic direction to the business Very Unhealthy	UnhealthySound strategic direction to the business Unhealthy	HealthySound strategic direction to the business Healthy	Very HealthySound strategic direction to the business Very Healthy
Have presence in the organisation	Very UnhealthyHave presence in the organisation Very Unhealthy	UnhealthyHave presence in the organisation Unhealthy	HealthyHave presence in the organisation Healthy	Very HealthyHave presence in the organisation Very Healthy
Are close to the people	Very UnhealthyAre close to the people Very Unhealthy	UnhealthyAre close to the people Unhealthy	HealthyAre close to the people Healthy	Very HealthyAre close to the people Very Healthy
Fair and impartial	Very UnhealthyFair and impartial Very Unhealthy	UnhealthyFair and impartial Unhealthy	HealthyFair and impartial Healthy	Very HealthyFair and impartial Very Healthy
Interested more in profit than people’s welfare	Very UnhealthyInterested more in profit than people’s welfare Very Unhealthy	UnhealthyInterested more in profit than people’s welfare Unhealthy	HealthyInterested more in profit than people’s welfare Healthy	Very HealthyInterested more in profit than people’s welfare Very Healthy
Push personal agenda at expense of company	Very UnhealthyPush personal agenda at expense of company Very Unhealthy	UnhealthyPush personal agenda at expense of company Unhealthy	HealthyPush personal agenda at expense of company Healthy	Very HealthyPush personal agenda at expense of company Very Healthy

Communication Health: keeping people informed *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Culture of sharing information with all employees	Very UnhealthyCulture of sharing information with all employees Very Unhealthy	UnhealthyCulture of sharing information with all employees Unhealthy	HealthyCulture of sharing information with all employees Healthy	Very HealthyCulture of sharing information with all employees Very Healthy
Involve all employees in decision-making	Very UnhealthyInvolve all employees in decision-making Very Unhealthy	UnhealthyInvolve all employees in decision-making Unhealthy	HealthyInvolve all employees in decision-making Healthy	Very HealthyInvolve all employees in decision-making Very Healthy
Give constructive feedback	Very UnhealthyGive constructive feedback Very Unhealthy	UnhealthyGive constructive feedback Unhealthy	HealthyGive constructive feedback Healthy	Very HealthyGive constructive feedback Very Healthy
Is transparent	Very UnhealthyIs transparent Very Unhealthy	UnhealthyIs transparent Unhealthy	HealthyIs transparent Healthy	Very HealthyIs transparent Very Healthy

Relational Health: quality of relationships with key stakeholders *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Staff morale	Very UnhealthyStaff morale Very Unhealthy	UnhealthyStaff morale Unhealthy	HealthyStaff morale Healthy	Very HealthyStaff morale Very Healthy
Value people’s contribution	Very UnhealthyValue people’s contribution Very Unhealthy	UnhealthyValue people’s contribution Unhealthy	HealthyValue people’s contribution Healthy	Very HealthyValue people’s contribution Very Healthy
Trust and respect	Very UnhealthyTrust and respect Very Unhealthy	UnhealthyTrust and respect Unhealthy	HealthyTrust and respect Healthy	Very HealthyTrust and respect Very Healthy
Relations with customers	Very UnhealthyRelations with customers Very Unhealthy	UnhealthyRelations with customers Unhealthy	HealthyRelations with customers Healthy	Very HealthyRelations with customers Very Healthy
Relations between management and staff	Very UnhealthyRelations between management and staff Very Unhealthy	UnhealthyRelations between management and staff Unhealthy	HealthyRelations between management and staff Healthy	Very HealthyRelations between management and staff Very Healthy
Relations with labour leaders	Very UnhealthyRelations with labour leaders Very Unhealthy	UnhealthyRelations with labour leaders Unhealthy	HealthyRelations with labour leaders Healthy	Very HealthyRelations with labour leaders Very Healthy

Cultural Health: the way things are done in the organisation *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
People are proud about the organisation	Very UnhealthyPeople are proud about the organisation Very Unhealthy	UnhealthyPeople are proud about the organisation Unhealthy	HealthyPeople are proud about the organisation Healthy	Very HealthyPeople are proud about the organisation Very Healthy
Value every individual/employee	Very UnhealthyValue every individual/employee Very Unhealthy	UnhealthyValue every individual/employee Unhealthy	HealthyValue every individual/employee Healthy	Very HealthyValue every individual/employee Very Healthy
Open to new/different ideas	Very UnhealthyOpen to new/different ideas Very Unhealthy	UnhealthyOpen to new/different ideas Unhealthy	HealthyOpen to new/different ideas Healthy	Very HealthyOpen to new/different ideas Very Healthy
Embrace change	Very UnhealthyEmbrace change Very Unhealthy	UnhealthyEmbrace change Unhealthy	HealthyEmbrace change Healthy	Very HealthyEmbrace change Very Healthy
Supportive working environment	Very UnhealthySupportive working environment Very Unhealthy	UnhealthySupportive working environment Unhealthy	HealthySupportive working environment Healthy	Very HealthySupportive working environment Very Healthy
Tolerance of people’s difference	Very UnhealthyTolerance of people’s difference Very Unhealthy	UnhealthyTolerance of people’s difference Unhealthy	HealthyTolerance of people’s difference Healthy	Very HealthyTolerance of people’s difference Very Healthy
Best company to work for	Very UnhealthyBest company to work for Very Unhealthy	UnhealthyBest company to work for Unhealthy	HealthyBest company to work for Healthy	Very HealthyBest company to work for Very Healthy
Uphold high standards of work	Very UnhealthyUphold high standards of work Very Unhealthy	UnhealthyUphold high standards of work Unhealthy	HealthyUphold high standards of work Healthy	Very HealthyUphold high standards of work Very Healthy
People are treated the same	Very UnhealthyPeople are treated the same Very Unhealthy	UnhealthyPeople are treated the same Unhealthy	HealthyPeople are treated the same Healthy	Very HealthyPeople are treated the same Very Healthy
Promotes personal discipline	Very UnhealthyPromotes personal discipline Very Unhealthy	UnhealthyPromotes personal discipline Unhealthy	HealthyPromotes personal discipline Healthy	Very HealthyPromotes personal discipline Very Healthy
Looks after people’s welfare	Very UnhealthyLooks after people’s welfare Very Unhealthy	UnhealthyLooks after people’s welfare Unhealthy	HealthyLooks after people’s welfare Healthy	Very HealthyLooks after people’s welfare Very Healthy

Reputational Health: image of the organisation *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Organisation is a leader in the industry	Very UnhealthyOrganisation is a leader in the industry Very Unhealthy	UnhealthyOrganisation is a leader in the industry Unhealthy	HealthyOrganisation is a leader in the industry Healthy	Very HealthyOrganisation is a leader in the industry Very Healthy
People do the right thing	Very UnhealthyPeople do the right thing Very Unhealthy	UnhealthyPeople do the right thing Unhealthy	HealthyPeople do the right thing Healthy	Very HealthyPeople do the right thing Very Healthy
Well known organisation	Very UnhealthyWell known organisation Very Unhealthy	UnhealthyWell known organisation Unhealthy	HealthyWell known organisation Healthy	Very HealthyWell known organisation Very Healthy
Respected by competitors	Very UnhealthyRespected by competitors Very Unhealthy	UnhealthyRespected by competitors Unhealthy	HealthyRespected by competitors Healthy	Very HealthyRespected by competitors Very Healthy
Is a model organisation/company	Very UnhealthyIs a model organisation/company Very Unhealthy	UnhealthyIs a model organisation/company Unhealthy	HealthyIs a model organisation/company Healthy	Very HealthyIs a model organisation/company Very Healthy
Is a credible organisation	Very UnhealthyIs a credible organisation Very Unhealthy	UnhealthyIs a credible organisation Unhealthy	HealthyIs a credible organisation Healthy	Very HealthyIs a credible organisation Very Healthy
Reputable products/services	Very UnhealthyReputable products/services Very Unhealthy	UnhealthyReputable products/services Unhealthy	HealthyReputable products/services Healthy	Very HealthyReputable products/services Very Healthy

Political Health: aligned to political priorities *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Objectives are aligned to those of government	Very UnhealthyObjectives are aligned to those of government Very Unhealthy	UnhealthyObjectives are aligned to those of government Unhealthy	HealthyObjectives are aligned to those of government Healthy	Very HealthyObjectives are aligned to those of government Very Healthy
Work well with politicians	Very UnhealthyWork well with politicians Very Unhealthy	UnhealthyWork well with politicians Unhealthy	HealthyWork well with politicians Healthy	Very HealthyWork well with politicians Very Healthy
Comply with government regulations	Very UnhealthyComply with government regulations Very Unhealthy	UnhealthyComply with government regulations Unhealthy	HealthyComply with government regulations Healthy	Very HealthyComply with government regulations Very Healthy
Organisation is respected in political circles	Very UnhealthyOrganisation is respected in political circles Very Unhealthy	UnhealthyOrganisation is respected in political circles Unhealthy	HealthyOrganisation is respected in political circles Healthy	Very HealthyOrganisation is respected in political circles Very Healthy
Promotes job creation	Very UnhealthyPromotes job creation Very Unhealthy	UnhealthyPromotes job creation Unhealthy	HealthyPromotes job creation Healthy	Very HealthyPromotes job creation Very Healthy
Commitment to environmental protection	Very UnhealthyCommitment to environmental protection Very Unhealthy	UnhealthyCommitment to environmental protection Unhealthy	HealthyCommitment to environmental protection Healthy	Very HealthyCommitment to environmental protection Very Healthy

Transformation Health: continuous improvement *

	Very Unhealthy	Unhealthy	Healthy	Very Healthy
Commitment to change	Very UnhealthyCommitment to change Very Unhealthy	UnhealthyCommitment to change Unhealthy	HealthyCommitment to change Healthy	Very HealthyCommitment to change Very Healthy
Most transformed organisation	Very UnhealthyMost transformed organisation Very Unhealthy	UnhealthyMost transformed organisation Unhealthy	HealthyMost transformed organisation Healthy	Very HealthyMost transformed organisation Very Healthy
Adopting new ways of doing business	Very UnhealthyAdopting new ways of doing business Very Unhealthy	UnhealthyAdopting new ways of doing business Unhealthy	HealthyAdopting new ways of doing business Healthy	Very HealthyAdopting new ways of doing business Very Healthy
Protects people’s rights	Very UnhealthyProtects people’s rights Very Unhealthy	UnhealthyProtects people’s rights Unhealthy	HealthyProtects people’s rights Healthy	Very HealthyProtects people’s rights Very Healthy

Name the most important action(s) that this organisation needs to take in order to bring about significant improvement in the way it operates?

Kindly leave any comments you would like to add.

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